Frequently Asked Questions for Individuals

If you have some questions about using our community transport please have a look at the frequently asked questions below. If your question isn’t covered please call us on 0114 276 6148. Alternatively, you can fill out our question form below or e-mail and we will get back to you.

Please click on one of the questions below to read the answer.

Yes, our drivers can assist passenger from their door to the vehicle but are not permitted to enter passengers’ homes.

Yes, our vehicles can accommodate up to two wheelchairs and have the right equipment to secure your wheelchair and you safely when travelling.

Yes, you may travel with a companion who will pay the same fare.

Due to the uncertainty about how long your appointment may take, City Ride is not suitable for such appointments.

The minibuses can carry some scooters. Please let our staff know the make and model and they will be able to advise.

Due to the high demand for our services all trips are scheduled on a first-come, first-served basis.

Yes, so long as the equipment can be stored safely in transit.